SignRequest incident

API with file_from_url impaired

Major Resolved View vendor source →

SignRequest experienced a major incident on May 24, 2019 affecting API, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2019, 12:55 PM UTC
Resolved
May 24, 2019, 01:30 PM UTC
Duration
35m
Detected by Pingoru
May 24, 2019, 12:55 PM UTC

Affected components

API

Update timeline

  1. identified May 24, 2019, 12:55 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 24, 2019, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 24, 2019, 01:09 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 24, 2019, 01:30 PM UTC

    This incident has been resolved.