SignRequest incident

API requests that specify the signer language fail with a validation error

Major Resolved View vendor source →

SignRequest experienced a major incident on June 8, 2021 affecting API, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2021, 08:47 AM UTC
Resolved
Jun 08, 2021, 10:07 AM UTC
Duration
1h 20m
Detected by Pingoru
Jun 08, 2021, 08:47 AM UTC

Affected components

API

Update timeline

  1. identified Jun 08, 2021, 08:47 AM UTC

    The issue has been identified and we are working on a fix.

  2. monitoring Jun 08, 2021, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2021, 10:07 AM UTC

    This incident has been resolved.