SignRequest incident

Performance Issues

Major Resolved View vendor source →

SignRequest experienced a major incident on November 8, 2024 affecting API and Web app and 1 more component, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2024, 02:15 PM UTC
Resolved
Nov 08, 2024, 07:46 PM UTC
Duration
5h 30m
Detected by Pingoru
Nov 08, 2024, 02:15 PM UTC

Affected components

APIWeb appWorkers

Update timeline

  1. investigating Nov 08, 2024, 02:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 08, 2024, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 08, 2024, 07:46 PM UTC

    This incident has been resolved.