Signifyd experienced a notice incident on August 3, 2026 affecting Order Review and Case retrieval and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 03, 2026, 04:48 PM UTC
We are experiencing intermittent "API Server Errors" when orders are being sent to Signifyd. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- identified Aug 03, 2026, 05:04 PM UTC
We are experiencing intermittent "Console Server Errors" when attempting to process certain orders. This is not impacting all orders, and the rest of Signifyd's services are functional. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Degraded performance: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. Operational: - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
- identified Aug 03, 2026, 05:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 03, 2026, 05:08 PM UTC
We are experiencing a delay in the processing of orders and order reviews due to intermittent operation issues. All orders will be backfilled and queued for a decision, but you will notice a delay in responses while we process the order backlog. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
- resolved Aug 03, 2026, 07:45 PM UTC
The "API Server Errors" issue has been resolved. All orders impacted by this incident should now have processed to Signifyd. Should you have any other questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.