Signifyd Outage History

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Signifyd had 12 outages in the last 2 years totaling 10h 30m of downtime — averaging 0.5 incidents per month.

There were 12 Signifyd outages since June 4, 2024 totaling 10h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signifyd.com

Notice April 14, 2026

Order Review Processing Delay All Clear

Detected by Pingoru
Apr 14, 2026, 06:58 PM UTC
Resolved
Apr 14, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 14, 2026, 06:58 PM UTC

    All submitted orders are now being processed successfully and queued for a decision, but you may notice a delay in responses while we are processing the orders backlog. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Read the full incident report →

Minor March 25, 2025

Console Search Delays

Detected by Pingoru
Mar 25, 2025, 06:18 PM UTC
Resolved
Mar 25, 2025, 07:28 PM UTC
Duration
1h 10m
Affected: Reporting SystemsConsole
Timeline · 2 updates
  1. identified Mar 25, 2025, 06:18 PM UTC

    We are experiencing issues affecting orders showing up in the Signifyd Console. Users may also experience issues when attempting to log into the Signifyd Console. We are still able to successfully receive and process all submitted orders. Due to the delay, orders may not immediately show in the Signifyd Console, but you should receive all associated webhook notifications. Your orders will be visible within the Signifyd Console as soon as our search delay is caught up. Should you have any questions, please contact our support team. signifyd.com/support Operational: - Orders Sent: Sent orders are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessful webhooks are retried.

  2. resolved Mar 25, 2025, 07:28 PM UTC

    Users can once again log into the Signifyd Console. Users can search and view all current orders in the Signifyd Console. https://console.signifyd.com/ Should you have any questions, please contact our support team. signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent orders are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Read the full incident report →

Notice February 4, 2025

Interruption in order creation incident

Detected by Pingoru
Feb 04, 2025, 04:00 AM UTC
Resolved
Feb 04, 2025, 04:30 AM UTC
Duration
30m
Timeline · 1 update
  1. resolved Feb 04, 2025, 04:27 AM UTC

    Signifyd experienced an issue that inadvertently removed required access to our API servers. The permission issue has since been resolved. Any newly submitted orders are being processed in real time. If any orders do not show up in the Signifyd systems, they were not saved during this window of time so they will need to be resent to Signifyd via the API. We will follow up with more information.

Read the full incident report →

Major December 9, 2024

Shopify Auto-Fulfillment Delay (Capturing Payments)

Detected by Pingoru
Dec 09, 2024, 04:11 PM UTC
Resolved
Dec 09, 2024, 10:27 PM UTC
Duration
6h 16m
Affected: Shopify
Timeline · 3 updates
  1. identified Dec 09, 2024, 04:11 PM UTC

    We are reviewing a reported issue of Shopify ONLY orders not being captured once created and reviewed within Signifyd.. You can view the decisions by logging into the Signifyd console at https://console.signifyd.com/ We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

  2. monitoring Dec 09, 2024, 05:19 PM UTC

    Issue has been identified and is being addressed. Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

  3. resolved Dec 09, 2024, 10:27 PM UTC

    Issue started at Dec 09, 2024 - 09:19 PST Issue resolved at Dec 09, 2024 - 08:11 PST The issue has been resolved. Prior orders that were in authorized status should now be updated accordingly with Signifyd's decision. If the issue persists in your storefront, or if you have any questions, please contact us via the support portal: signifyd.com/support

Read the full incident report →

Major November 22, 2024

Insights “Reporting” Delay

Detected by Pingoru
Nov 22, 2024, 01:56 PM UTC
Resolved
Nov 22, 2024, 02:28 PM UTC
Duration
31m
Affected: Reporting Systems
Timeline · 2 updates
  1. investigating Nov 22, 2024, 01:56 PM UTC

    We are experiencing a delay in updating the data within the Signifyd Insights “Reporting” due to an intermittent operation issue. All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the data within the Insights “Reporting”. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Web hook Responses: Web hook responses are sent on all processed orders. Unsuccessfully web hooks are retried.

  2. resolved Nov 22, 2024, 02:28 PM UTC

    Users are now able to successfully populate report data within the Signifyd Insights “Reporting” and are able to export information. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Web hook Responses: Web hook responses are sent on all processed orders. Unsuccessful web hooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and are able to export this information.

Read the full incident report →

Minor September 25, 2024

Shopify Auto-Fulfillment Delay

Detected by Pingoru
Sep 25, 2024, 02:54 PM UTC
Resolved
Sep 25, 2024, 03:57 PM UTC
Duration
1h 2m
Affected: Shopify
Timeline · 2 updates
  1. identified Sep 25, 2024, 02:54 PM UTC

    We are experiencing a delay in the receiving and processing of Shopify orders which include status updates and captures for recent submitted. You can view the decisions by logging into the Signifyd console at https://console.signifyd.com/ We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

  2. resolved Sep 25, 2024, 03:57 PM UTC

    The Shopify case processing delay issue has been resolved. All orders can be located within the Signifyd console at https://console.signifyd.com/ Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Read the full incident report →

Notice September 10, 2024

Webhook Processing Delays All Clear

Detected by Pingoru
Sep 10, 2024, 05:40 PM UTC
Resolved
Sep 09, 2024, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 10, 2024, 05:40 PM UTC

    All webhooks are being processed. You may have noticed a delay in responses on 9th Sept while we processed the order backlog. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Read the full incident report →