Signifyd experienced a minor incident on May 14, 2024 affecting Reporting Systems, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 14, 2024, 05:47 PM UTC
We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All orders are being submitted successfully and receiving decisions, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- resolved May 14, 2024, 09:20 PM UTC
This incident has been resolved.