Signifyd experienced a minor incident on March 4, 2025 affecting Order Review, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 04, 2025, 06:41 PM UTC
We are experiencing a delay in the processing of orders and order reviews due to intermittent operation issues. All orders are being submitted successfully and queued for a decision, but you will notice a delay in responses while we process the order backlog. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
- identified Mar 04, 2025, 07:06 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 04, 2025, 07:08 PM UTC
This incident has been resolved.