SignalPath incident

Reports failing to load in SignalPath Insights

Major Resolved View vendor source →

SignalPath experienced a major incident on August 6, 2021 affecting Insights, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2021, 02:57 PM UTC
Resolved
Aug 06, 2021, 04:23 PM UTC
Duration
1h 26m
Detected by Pingoru
Aug 06, 2021, 02:57 PM UTC

Affected components

Insights

Update timeline

  1. investigating Aug 06, 2021, 02:57 PM UTC

    We are currently investigating an issue where reports are not loading in SignalPath Insights. We will post an update when we have identified the issue.

  2. identified Aug 06, 2021, 03:20 PM UTC

    We have identified the issue and are working to implement a fix.

  3. identified Aug 06, 2021, 03:32 PM UTC

    The fix has been verified in our staging environment and we are working to deploy it to production.

  4. monitoring Aug 06, 2021, 03:58 PM UTC

    The fix has been implemented and reports appear to be loading again in SignalPath Insights. We will continue to monitor and ensure that no issues resurface.

  5. resolved Aug 06, 2021, 04:23 PM UTC

    This incident has been resolved.