SignalPath experienced a major incident on August 31, 2021 affecting API and TrialPath and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2021, 07:36 PM UTC
We are experiencing an issue with our SSO provider. Users who authenticate with SignalPath through SSO are currently unable to log in or experiencing delays in the login process. Users who log in with native SignalPath credentials (i.e. email address and password) are not affected. We are monitoring the situation and will update when we learn more from our provider.
- identified Aug 31, 2021, 07:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 31, 2021, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2021, 10:46 PM UTC
Our SAML provider has resolved this issue, we have verified that SSO login is working as expected again.