SignalPath incident

Users unable to access SignalPath application

Critical Resolved View vendor source →

SignalPath experienced a critical incident on September 22, 2021 affecting API and TrialPath and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2021, 07:48 PM UTC
Resolved
Sep 22, 2021, 08:33 PM UTC
Duration
45m
Detected by Pingoru
Sep 22, 2021, 07:48 PM UTC

Affected components

APITrialPathInsights

Update timeline

  1. investigating Sep 22, 2021, 07:48 PM UTC

    We are currently investigating an issue where users are unable to access the SignalPath application. We will update when we have identified the source of the issue.

  2. identified Sep 22, 2021, 07:54 PM UTC

    Our engineering team has identified the issue and we are working on a fix.

  3. monitoring Sep 22, 2021, 08:24 PM UTC

    A fix has been implemented and service is returning to normal. We will continue to monitor the application for any further issues.

  4. resolved Sep 22, 2021, 08:33 PM UTC

    This incident has been resolved.