SignalPath experienced a major incident on October 15, 2021 affecting Insights, lasting 8h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2021, 04:22 PM UTC
We are currently Investigating the issue. We will update with a relevant timeline shortly.
- identified Oct 15, 2021, 04:44 PM UTC
We have identified the issue and are working on a resolution. We apologize for the inconvenience and will update again soon.
- identified Oct 15, 2021, 06:44 PM UTC
We are still working towards a resolution. We will update again soon, thank you for your patience.
- identified Oct 15, 2021, 08:46 PM UTC
Resolution efforts continue. We will update again soon. Thank you for your patience.
- identified Oct 15, 2021, 10:57 PM UTC
Resolution efforts continue. Thank you for your patience, we will update again soon.
- identified Oct 15, 2021, 11:52 PM UTC
Insights dashboards are beginning to return to normal and some reports are loading. We're continuing to work through a few remaining issues and will update again when everything has been resolved.
- monitoring Oct 16, 2021, 12:21 AM UTC
The issues with Insights have been resolved and all reports should load successfully now. We will continue to monitor for any remaining impacts.
- resolved Oct 16, 2021, 12:42 AM UTC
This incident has been resolved.