SignalPath experienced a minor incident on December 15, 2021 affecting API and TrialPath, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
APITrialPath
Update timeline
- investigating Dec 15, 2021, 04:11 PM UTC
Our SSO provider is investigating an issue causing an increased number of errors for requests to their system. This may impact SSO login attempts to SignalPath, but the problem appears to be intermittent. If you login to SignalPath using SSO and are experiencing issues, please retry the request as multiple attempts may be required to gain access at this time.
- monitoring Dec 15, 2021, 04:22 PM UTC
Our service provider reports that the issue has been resolved. We will continue to monitor for any further impact.
- resolved Dec 15, 2021, 04:32 PM UTC
This incident has been resolved.