SignalPath incident

Users unable to access SignalPath application

Critical Resolved View vendor source →

SignalPath experienced a critical incident on December 22, 2021 affecting API and TrialPath and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 12:52 PM UTC
Resolved
Dec 22, 2021, 04:49 PM UTC
Duration
3h 56m
Detected by Pingoru
Dec 22, 2021, 12:52 PM UTC

Affected components

APITrialPathInsights

Update timeline

  1. investigating Dec 22, 2021, 12:52 PM UTC

    SignalPath is currently experiencing a major outage due to a larger-scale incident in our cloud provider, AWS. We will update as we gather more details from our service provider.

  2. investigating Dec 22, 2021, 02:01 PM UTC

    We continue to experience issues with our cloud service provider. Our engineers are investigating ways to restore service.

  3. identified Dec 22, 2021, 03:12 PM UTC

    Our cloud provider has mostly resolved their outage. SignalPath engineers are now working to recover our services. We will provide another update when we have an estimate on how soon the application will be available.

  4. identified Dec 22, 2021, 04:17 PM UTC

    We are beginning to see some parts of our application recovering. We expect service to be restored within the next hour.

  5. monitoring Dec 22, 2021, 04:40 PM UTC

    SignalPath application services have been restored and we are seeing things return to normal. We will continue to monitor for any further issues.

  6. resolved Dec 22, 2021, 04:49 PM UTC

    This issue has been resolved and service has been fully restored.