SignalPath incident

Significant issues accessing SignalPath app functionality

Critical Resolved View vendor source →

SignalPath experienced a critical incident on August 9, 2022 affecting TrialPath and Insights, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2022, 01:01 PM UTC
Resolved
Aug 09, 2022, 04:14 PM UTC
Duration
3h 12m
Detected by Pingoru
Aug 09, 2022, 01:01 PM UTC

Affected components

TrialPathInsights

Update timeline

  1. investigating Aug 09, 2022, 01:01 PM UTC

    We are currently investigating issues with accessing the SignalPath application and reporting functionality

  2. monitoring Aug 09, 2022, 01:44 PM UTC

    We have identified the issue with SignalPath application access and have implemented a fix. We are continuing to investigate the issues with accessing Insights reports.

  3. monitoring Aug 09, 2022, 02:04 PM UTC

    We have identified the issue with Insights reports and have implemented a fix. We will continue to monitor both login and reports.

  4. resolved Aug 09, 2022, 04:14 PM UTC

    This incident has been resolved.