SignalPath incident

Intermittent issue logging into SignalPath

Major Resolved View vendor source →

SignalPath experienced a major incident on September 7, 2022 affecting API and TrialPath and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2022, 02:53 PM UTC
Resolved
Sep 07, 2022, 06:04 PM UTC
Duration
3h 10m
Detected by Pingoru
Sep 07, 2022, 02:53 PM UTC

Affected components

APITrialPathInsights

Update timeline

  1. investigating Sep 07, 2022, 02:53 PM UTC

    We are investigating an issue where logging into SignalPath is failing intermittently

  2. investigating Sep 07, 2022, 03:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 07, 2022, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 07, 2022, 06:04 PM UTC

    This incident has been resolved.