SignalPath experienced a major incident on June 13, 2023 affecting TrialPath, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
TrialPath
Update timeline
- identified Jun 13, 2023, 08:28 PM UTC
An outage has been reported from our cloud provider which is impacting EHR integrations with the SignalPath application and virtual visit functionality. We are actively monitoring the outage and will update as the situation evolves
- monitoring Jun 13, 2023, 09:21 PM UTC
Our cloud provider is reporting that the reported outage has been resolved and things are slowly recovering. Functionality has been restored for EHR integrations and virtual visits, though we are still investigating any potential impacts caused by the outage
- resolved Jun 13, 2023, 09:57 PM UTC
This incident has been resolved.