SignalPath incident

Message backlog causing delayed processing of events

Minor Resolved View vendor source →

SignalPath experienced a minor incident on June 27, 2023 affecting TrialPath, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2023, 07:22 PM UTC
Resolved
Jun 27, 2023, 08:19 PM UTC
Duration
56m
Detected by Pingoru
Jun 27, 2023, 07:22 PM UTC

Affected components

TrialPath

Update timeline

  1. investigating Jun 27, 2023, 07:22 PM UTC

    SignalPath is currently seeing a backlog of workflows from the study-service in production. This may cause a delay completing the following (budgeting for newly added site protocols, adding participants to newly added site protocols, changes to existing site protocols being reflected in the PVS and budgeting)

  2. resolved Jun 27, 2023, 08:19 PM UTC

    The slowdown of workflows has been cleared the team in continuing to investigate and work on long term improvements.