SignalPath incident

Signalpath Application Intermitent Outage

Critical Resolved View vendor source →

SignalPath experienced a critical incident on April 28, 2024 affecting TrialPath and Insights, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2024, 10:12 PM UTC
Resolved
Apr 28, 2024, 10:27 PM UTC
Duration
14m
Detected by Pingoru
Apr 28, 2024, 10:12 PM UTC

Affected components

TrialPathInsights

Update timeline

  1. monitoring Apr 28, 2024, 10:12 PM UTC

    We’re experiencing a service outage with SignalPath impacting all users. Our team has identified the outage cause and are rolling out a fix.

  2. monitoring Apr 28, 2024, 10:20 PM UTC

    Oncall team has rolled out a fix and are continuing to monitor the resolution as system comes back fully online.

  3. resolved Apr 28, 2024, 10:27 PM UTC

    After fix had been rolled out, all systems have returned to fully operational, our team will continue to monitor the situation in case any issues persist