SignalPath experienced a critical incident on April 29, 2024 affecting TrialPath and Insights, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2024, 04:12 PM UTC
We’re experiencing a service outage with SignalPath impacting all users. Our team has identified the outage cause and are rolling out a fix.
- identified Apr 29, 2024, 04:25 PM UTC
Our team has identified the outage cause and are rolling out a fix. The on call team will continue to monitor the application status as the fix is rolling out
- monitoring Apr 29, 2024, 04:39 PM UTC
The fix has been rolled out and confirmed, our team is continuing to monitor to ensure no further issues persist.
- monitoring Apr 29, 2024, 04:50 PM UTC
Signalpath application suite has been restored to fully operation. The on call team will continue to monitor in case there are an intermittent issues in the future.
- resolved Apr 29, 2024, 04:51 PM UTC
This incident has been resolved.