SignalPath incident

Slowness occurring within Site CTMS

Minor Resolved View vendor source →

SignalPath experienced a minor incident on November 11, 2024 affecting API and TrialPath, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 09:36 PM UTC
Resolved
Nov 12, 2024, 01:03 AM UTC
Duration
3h 26m
Detected by Pingoru
Nov 11, 2024, 09:36 PM UTC

Affected components

APITrialPath

Update timeline

  1. investigating Nov 11, 2024, 09:36 PM UTC

    Some users may experience slowness within the application. Our team is currently working to resolve the issue. We apologize for the inconvenience and will provide updates via the status page.

  2. monitoring Nov 11, 2024, 11:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2024, 01:03 AM UTC

    This incident has been resolved.