Customers are not able login using Splunk Cloud (SCS) unified identify login page

Update timeline

1. investigating Apr 17, 2026, 11:48 AM UTC

   Customers are unable to login into Splunk Observability using Splunk Cloud (SCS) unified identify login page. Customers are seeing an internal server error HTTP 500 during login. We are actively investigating this incident.

2. investigating Apr 17, 2026, 12:18 PM UTC

   Customers are unable to login into Splunk Observability using Splunk Cloud (SCS) unified identify login page. Customers are seeing an internal server error HTTP 500 during login. We are actively investigating this incident.

3. identified Apr 17, 2026, 12:31 PM UTC

   We have identified the issue and are working on identifying a correct mitigation. Customers will still experience login failures with unified identity in this realm. We will share another update as soon as more information is available.

4. identified Apr 17, 2026, 12:58 PM UTC

   We are continuing to work on a fix for this issue. Customers may still experience login failures with unified identity in this realm while we validate recovery. We will provide another update as soon as more information is available.

5. identified Apr 17, 2026, 01:17 PM UTC

   We are still continuing to work on a fix for this issue. Customers may still experience login failures with unified identity in this realm while we validate recovery. We will provide another update as soon as more information is available.

6. monitoring Apr 17, 2026, 01:38 PM UTC

   The mitigation has been completed and unified identity login access has been restored in this realm. We are no longer seeing the login failures. We will continue to monitor to ensure stability.

7. resolved Apr 17, 2026, 05:46 PM UTC

   This incident has been resolved.