Signable incident
Investigating - Public API - Unable to send envelopes
Signable experienced a critical incident on June 15, 2026 affecting API, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 01:28 PM UTC
We are investigating an issue impacting the Public API. We will share an update as soon as we have more information. Thank you for your patience.
- investigating Jun 15, 2026, 01:29 PM UTC
We are continuing to investigate this issue.
- investigating Jun 15, 2026, 01:37 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 15, 2026, 01:38 PM UTC
We have implemented a fix for the issues with the Public API and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.
- monitoring Jun 15, 2026, 01:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 15, 2026, 01:41 PM UTC
We can confirm that our monitoring is showing that the issues impacting the Public API have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.