Sigma Computing experienced a major incident on February 17, 2023 affecting Sigma - GCP (US), lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2023, 06:38 AM UTC
We're currently investigating reports of errors from some of our users on GCP. This is being handled as our highest priority issue and we expect to resolve it shortly. Impacted Cloud Regions & Services: Sigma users hosted on GCP. User Experience: Affected users are experiencing unusual volume of errors.
- monitoring Feb 17, 2023, 06:52 AM UTC
We have applied a fix and are currently monitoring to ensure full functionality has been restored.
- resolved Feb 17, 2023, 07:16 AM UTC
Current Status: Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely. Impacted Cloud Regions & Services: Sigma users hosted on GCP User Experience: Affected users describing performance as having returned to normal. Incident Start Time: 2023, February 16th ~21:48 PST Incident End Time: 2023, February 16th ~22:35 PST We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
- postmortem Mar 10, 2023, 06:18 PM UTC
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for February 17th Incident - Sigma GCP](https://community.sigmacomputing.com/t/postmortem-for-february-17th-incident-sigma-gcp/2200)