Sigma Computing incident
Errors when attempting operations such as creating, sharing and publishing Sigma documents
Sigma Computing experienced a critical incident on May 2, 2023 affecting Sigma - GCP (US) and Sigma - AWS (US), lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2023, 02:37 PM UTC
Current Status: We are investigating an issue causing errors when users attempt operations such as: creating, publishing and sharing Sigma documents like Workbooks and Datasets. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types User Experience: Errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets Incident Start Time: Approximately 14:05 UTC May 2, 2023
- monitoring May 02, 2023, 03:09 PM UTC
Current Status: Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely. We expect the rate of errors to decline substantially Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types User Experience: Users would have experienced errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets. These errors should decline substantially now Incident Start Time: Approximately 14:05 UTC May 2, 2023 Incident End Time: Approximately 14:55 UTC May 2, 2023
- resolved May 02, 2023, 04:20 PM UTC
Current Status: Our engineers have resolved the issue and we no longer see errors occurring for these operations Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types User Experience: Users would have experienced errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets. These errors should no longer be occuring We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs Incident Start Time: Approximately 14:05 UTC May 2, 2023 Incident End Time: Approximately 14:55 UTC May 2, 2023
- postmortem May 10, 2023, 08:54 PM UTC
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for May 2nd, 2023 Creating, Sharing, Publishing Documents Incident - Sigma AWS & Sigma GCP ](https://community.sigmacomputing.com/t/postmortem-for-may-2nd-2023-creating-sharing-publishing-documents-incident-sigma-aws-sigma-gcp/2312)