Sigma Computing incident

Infinite Loading Page on Sigma AWS US-West-2

Minor Resolved View vendor source →

Sigma Computing experienced a minor incident on June 7, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2023, 07:00 PM UTC
Resolved
Jun 07, 2023, 07:00 PM UTC
Duration
—
Detected by Pingoru
Jun 07, 2023, 07:00 PM UTC

Update timeline

  1. resolved Jun 07, 2023, 08:57 PM UTC

    Backdated Incident: Sigma AWS users were experiencing an infinite loading page. This led to long wait times for logging into Sigma, and opening or editing workbooks. Our engineers rapidly identified and fixed the root cause of this. Impacted Cloud Regions & Services: Sigma users hosted on AWS US-West-2, all Connection types. Incident Start Time: Approximately 19:19 UTC Jun 7, 2023 Incident End Time: Approximately 19:23 UTC Jun 7, 2023 We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

  2. postmortem Aug 08, 2023, 07:33 AM UTC

    Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for June 7, 2023 Infinite Loading Page on Sigma AWS US-West-2](https://community.sigmacomputing.com/t/postmortem-for-june-7-2023-infinite-loading-page-on-sigma-aws-us-west-2/2506)