Sigma Computing incident
Scheduled exports using image (PNG) files erroring
Sigma Computing experienced a major incident on July 27, 2023 affecting Sigma - GCP (US) and Sigma - AWS (Europe) and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 27, 2023, 01:29 PM UTC
Sigma Computing is currently addressing a Severity 0 incident with Scheduled Exports that are failing. This is currently affecting all scheduled export types.
- identified Jul 27, 2023, 01:36 PM UTC
We are continuing to diagnose this issue; currently scheduled export errors appear to be occurring intermittently.
- monitoring Jul 27, 2023, 01:51 PM UTC
A fix has been implemented and we have seen the rate of errors decrease substantially. We are continuing to closely monitor scheduled export activity.
- resolved Jul 27, 2023, 02:13 PM UTC
The fix has resolved the root cause for the scheduled export error increase. You can resend any impacted exports. Our apologies for any inconvenience this caused. Incident End Time: Approximately 13:30 UTC July 27, 2023 We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
- postmortem Jul 28, 2023, 09:54 PM UTC
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for July 27, 2023 - Image \(PNG\) Exports Erroring on Sigma AWS, GCP, and Azure](https://community.sigmacomputing.com/t/postmortem-for-july-27-2023-image-png-exports-erroring-on-sigma-aws-gcp-and-azure/2488/1)