Sigma Computing incident

Exports with Color Conditional Formatting of "None" Failing

Sigma Computing experienced a major incident on August 14, 2023 affecting Sigma - GCP (US) and Sigma - AWS (Europe) and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started: Aug 14, 2023, 02:52 PM UTC
Resolved: Aug 14, 2023, 05:07 PM UTC
Duration: 2h 15m
Detected by Pingoru: Aug 14, 2023, 02:52 PM UTC

Affected components

Sigma - GCP (US)Sigma - AWS (Europe)Sigma - AWS (US)Sigma - AWS (Canada)

Update timeline

investigating Aug 14, 2023, 02:52 PM UTC

Sigma Computing is currently addressing a Severity 0 incident with some exports to Excel, CSV consistently failing.
resolved Aug 14, 2023, 05:07 PM UTC

This incident regarding exports to Excel and CSV failing on some workbooks has been resolved. Incident End Time: Approximately 16:34 UTC August 14, 2023 We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
postmortem Oct 06, 2023, 08:55 PM UTC

Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis \(RCA\) is available on the Sigma Community site: [Postmortem for Aug 14th: Exports with Color Conditional Formatting of None](https://community.sigmacomputing.com/t/postmortem-for-aug-14th-exports-with-color-conditional-formatting-of-none/2619)