Sigma Computing incident
Sigma organizations hosted on AWS US are not loading
Sigma Computing experienced a critical incident on November 8, 2023 affecting Sigma - AWS (US), lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2023, 08:53 PM UTC
We are investigating an issue in our infrastructure causing Sigma organizations hosted on AWS US to be in a loading state. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Attempting to load Sigma app shows a loading screen Incident Start Time: Approximately 20:39 UTC November 08, 2023
- monitoring Nov 08, 2023, 09:13 PM UTC
Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Users will be able to load the Sigma app successfully Incident Start Time: Approximately 20:39 UTC November 08, 2023 Incident End Time: Approximately 20:57 UTC November 08, 2023
- resolved Nov 08, 2023, 09:54 PM UTC
The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Users will be able to load the Sigma app successfully Incident Start Time: Approximately 20:39 UTC November 08, 2023 Incident End Time: Approximately 20:57 UTC November 08, 2023