Sigma Computing incident

Users Unable To Contact Live Chat Support

Minor Resolved View vendor source →

Sigma Computing experienced a minor incident on October 12, 2023, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 02:49 PM UTC
Resolved
Oct 12, 2023, 04:04 PM UTC
Duration
1h 14m
Detected by Pingoru
Oct 12, 2023, 02:49 PM UTC

Update timeline

  1. investigating Oct 12, 2023, 02:49 PM UTC

    Our third party chat service is currently experiencing an incident. We are monitoring the status of the issue. In the meantime please reach out to [email protected] for any questions or inquiries.

  2. resolved Oct 12, 2023, 04:04 PM UTC

    Our third party chat service provider has resolved the issue that was causing users to not be able to contact our live support.