Sigma Computing incident

Issues with production services accessing databases on Sigma AWS

Notice Resolved View vendor source →

Sigma Computing experienced a notice incident on May 21, 2024 affecting Sigma - AWS (US), lasting —. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 06:51 PM UTC
Resolved
May 21, 2024, 06:51 PM UTC
Duration
—
Detected by Pingoru
May 21, 2024, 06:51 PM UTC

Affected components

Sigma - AWS (US)

Update timeline

  1. resolved May 21, 2024, 06:51 PM UTC

    At approximately 17:22 UTC, we had applied an erroneous network security change which prevented incoming network connections to our services. This was detected by our internal monitors and we quickly reverted it at 17:26 UTC. Customers on AWS us-west-2 may have experienced intermittent slowness or erroring queries in loading their workbooks during that time. The mitigation measures have proven effective, and the issue is resolved. Incident Start Time: Approximately 17:22 UTC Incident End Time: Approximately 18:27 UTC We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.