Sigma Computing incident

Users Unable To Contact Live Chat Support

Major Resolved View vendor source →

Sigma Computing experienced a major incident on May 29, 2024, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 03:17 PM UTC
Resolved
May 29, 2024, 05:23 PM UTC
Duration
2h 6m
Detected by Pingoru
May 29, 2024, 03:17 PM UTC

Update timeline

  1. investigating May 29, 2024, 03:17 PM UTC

    Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to [email protected] for any questions or inquiries.

  2. monitoring May 29, 2024, 04:24 PM UTC

    Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are continuing to monitor the status of the issue. In the meantime please reach out to [email protected] for any questions or inquiries.

  3. resolved May 29, 2024, 05:23 PM UTC

    Our third party chat service has resolved the issue that was causing users to not be able to contact our live support.