Sigfox incident

Incident S3 CORP-28033 on the Sigfox support platform

Notice Resolved View vendor source →

Sigfox experienced a notice incident on September 14, 2020, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2020, 12:51 PM UTC
Resolved
Sep 14, 2020, 01:28 PM UTC
Duration
36m
Detected by Pingoru
Sep 14, 2020, 12:51 PM UTC

Update timeline

  1. investigating Sep 14, 2020, 12:51 PM UTC

    Please be advised there is an incident on the support platform. Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-28033 Severity S3 Service Impact The support portal is not accessible depending on the Internet Service Provider used, due to a global incident. Start Date and Time 09/14/2020 13:40 pm CEST Root cause analysis Analysis on-going

  2. resolved Sep 14, 2020, 01:28 PM UTC

    The support portal is now accessible again. The problem came from a third party Internet operator. Sorry for the inconvenience caused.