Sigfox incident

Incident S1 CORP-32139 on Sigfox network

Major Resolved View vendor source →

Sigfox experienced a major incident on May 11, 2021, lasting 12h 29m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2021, 12:45 AM UTC
Resolved
May 11, 2021, 01:14 PM UTC
Duration
12h 29m
Detected by Pingoru
May 11, 2021, 12:45 AM UTC

Update timeline

  1. investigating May 11, 2021, 12:45 AM UTC

    Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-32139 Severity S1 Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend Start Date and Time 05/11/21 02:10 am CEST Root cause analysis Analysis on-going

  2. investigating May 11, 2021, 08:09 AM UTC

    Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-32139 Severity S1 Service Impact Mitigation action are still being conducted On 06:10 CET, all the station connections are able to reconnect back. Since around 8:05 CET, Downlink success rate has been back to normal Uplink message processing is back to normal now Start Date and Time 05/11/21 02:10 am CEST Root cause analysis Analysis on-going

  3. investigating May 11, 2021, 09:02 AM UTC

    Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-32139 Severity S1 Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend Uplink delivery Recovery time: 08:00 Downlink success rate Recovery time: 08:00 Callback delivery Recovery time: 08:10 Atlas Service Status: nearly nominal, investigation on-going Nearly nominal since 08:00. Start Date and Time 05/11/21 02:10 am CEST Root cause analysis Analysis on-going

  4. investigating May 11, 2021, 09:54 AM UTC

    Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-32139 Severity S1 Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend Uplink delivery Recovery time: 08:00 Downlink success rate Recovery time: 08:00 Callback delivery Recovery time: 08:10 Atlas Service Status: nearly nominal, investigation on-going Nearly nominal since 08:00. Start Date and Time 05/11/21 02:10 am CEST Root cause analysis Analysis on-going

  5. investigating May 11, 2021, 11:03 AM UTC

    Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible. Incident reference CORP-32139 Severity S1 Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend Uplink delivery Recovery time: 08:00 Downlink success rate Recovery time: 08:00 Callback delivery Recovery time: 08:10 Atlas Service Status: nearly nominal, investigation on-going Nearly nominal since 08:00. Start Date and Time 05/11/21 02:10 am CEST Root cause analysis Analysis on-going

  6. resolved May 11, 2021, 01:14 PM UTC

    Please be advised that the incident is resolved on 05-11-21 at 12:45 pm CEST. Root cause is under analysis.