Sigfox experienced a minor incident on August 24, 2021, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 24, 2021, 10:33 AM UTC
Please be advised there is an incident on Sigfox network Incident reference CORP-33393 Severity S3 Service Impact Downlink success rate Delays on Callbacks (some Callbacks may fail and others may be delivered without geolocation) Delays on uplink Start Date and Time 08/24/21 09:00 UTC End Date and Time 08/24/21 10:40 UTC Root cause analysis Unexpected behavior of internet service during a maintenance operation by a third party provider generated high volume of message backlog whose treatment caused delay of uplink processing, downlink sequences failures and limited atlas service disruption.
- monitoring Aug 24, 2021, 11:06 AM UTC
Services are nominally running since 10:40 UTC.
- resolved Aug 24, 2021, 04:35 PM UTC
This incident has been resolved. See the root cause analysis below