Sigfox experienced a minor incident on May 4, 2022, lasting 12h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 04, 2022, 10:37 PM UTC
Please be advised there is an incident on Sigfox network. Incident reference CORP-36275 Severity S2 Service Impact Callbacks delay Downlink success rate drop Small Uplink success rate decrease CRA platform unavailable for about 4mins Start/End Date and Time 04/05/22 from 11:43 PM CET to 05/05/22 11h:25 AM CET Root cause analysis Database performance drop caused overall service impact. The incident on our database caused a resilient issue on the downlink service.
- resolved May 05, 2022, 10:06 AM UTC
This incident has been resolved.