Sigfox experienced a major incident on August 17, 2022, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 17, 2022, 09:47 AM UTC
Please be advised there is an on-going incident on Sigfox network. Incident reference CORP-37183 Severity S1 Service Impact Callbacks delay Downlink success rate drop Portal GUI access unavailabilities API error with 500 and 502 codes Registration jobs delay (device registration/transfer, base station registration...) Start/End Date and Time 17/08/22 from 11:23 AM CET to 13:40 PM CET Root cause analysis Database performance drop causing overall service impact.
- investigating Aug 17, 2022, 10:53 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 17, 2022, 12:02 PM UTC
All portals have been restarted and services are back up again. Base stations are progressively unqueuing the stored messages during the incident. We keep monitoring the system closely.
- resolved Aug 17, 2022, 01:04 PM UTC
The incident has been resolved and all services are back to normal.