Sigfox experienced a notice incident on March 4, 2024 affecting Uplink and Downlink and 1 more component, lasting 8h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2024, 10:32 PM UTC
Please be advised there is an incident on Sigfox network Incident reference CORP-41086 Severity S1 Service Impact Uplink messages capture - UP Uplink message storage and archiving - UP Uplink callbacks dispatch - UP Downlink sequences - UP Downlink customer platform callbacks - UP API service - UP backend.sigfox.com access - UP Start Date and Time 04/03/24 11:06 pm CET End Date and Time 05/03/24 1:40 am CET Root cause analysis Analysis on-going
- investigating Mar 04, 2024, 10:51 PM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2024, 10:52 PM UTC
We are continuing to investigate this issue.
- investigating Mar 04, 2024, 11:29 PM UTC
Incident Severity escalated to S1
- monitoring Mar 05, 2024, 12:53 AM UTC
Root cause is still being analyzed. The main apps have been restarted and the service has been restored. The Uplink Callbacks delayed will be delivered soon.
- resolved Mar 05, 2024, 07:32 AM UTC
Monitoring is stable since 1:40am CET. Global delay in message processing is cleared. Downlink is at nominal state since 6:16am CET. Incident report and root cause will be communicated soon.