Sift experienced a major incident on March 23, 2019 affecting Score and Workflows, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2019, 09:08 AM UTC
We are currently experiencing elevated Score API latencies and investigating the underlying problem.
- investigating Mar 23, 2019, 09:19 AM UTC
We have identified the underlying problem with the score api latencies and are working on a resolution.
- investigating Mar 23, 2019, 09:28 AM UTC
We have implemented a fix to the elevated Score API solution and expect to resume normal service shortly.
- investigating Mar 23, 2019, 09:37 AM UTC
We are continuing to investigate this issue.
- investigating Mar 23, 2019, 09:41 AM UTC
The issue with elevated Score API latencies has been resolved. Workflows are recovering and we expect them to be fully operational shortly.
- investigating Mar 23, 2019, 09:55 AM UTC
Workflows are still recovering from the earlier issues.
- investigating Mar 23, 2019, 10:11 AM UTC
Workflows are still continuing to recover from the earlier issues.
- investigating Mar 23, 2019, 10:25 AM UTC
Workflows are still continuing to recover from the earlier issues.
- investigating Mar 23, 2019, 10:41 AM UTC
Workflows are still continuing to recover from the earlier issues.
- investigating Mar 23, 2019, 10:53 AM UTC
Workflows are fully operational.
- resolved Mar 23, 2019, 03:34 PM UTC
This incident has been resolved.