Sift experienced a major incident on April 8, 2020 affecting API and Score and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
APIScoreWorkflowsDevice Fingerprinting
Update timeline
- investigating Apr 08, 2020, 03:28 AM UTC
We are currently investigating issues with our underlying cloud service provider. We are experiencing a partial failure of requests to our APIs at this time but will update as we assess impact further. Please contact [email protected] if you have any questions.
- monitoring Apr 08, 2020, 03:38 AM UTC
All Sift systems are operational, but there is a backlog in event processing. We expect the queue to be completely processed in about 25 minutes.
- resolved Apr 08, 2020, 04:19 AM UTC
This incident has been resolved.