Sift incident

Delays in Asynchronous Event Ingestion

Notice Resolved View vendor source →

Sift experienced a notice incident on May 20, 2020 affecting API, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2020, 11:46 PM UTC
Resolved
May 21, 2020, 02:05 AM UTC
Duration
2h 18m
Detected by Pingoru
May 20, 2020, 11:46 PM UTC

Affected components

API

Update timeline

  1. identified May 20, 2020, 11:46 PM UTC

    We are currently experiencing delays in ingesting asynchronous events. This includes any event that does not include the return_score or return_workflow=true parameter. Synchronous scoring and workflows are unaffected. No data has been lost and all events will be processed. A fix is in place and we are working to continue to reduce the delays.

  2. monitoring May 21, 2020, 12:40 AM UTC

    The issue has been resolved, but we are still processing the backlog of events. We expect this to complete in approximately an hour.

  3. resolved May 21, 2020, 02:05 AM UTC

    The incident has been resolved and there should be no more delays in processing. If you have any questions, please contact [email protected].