Sift experienced a minor incident on June 4, 2020 affecting API and Workflows, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
APIWorkflows
Update timeline
- investigating Jun 04, 2020, 09:37 PM UTC
We are currently experiencing elevated error rates in Synchronous Scoring and Workflows. This affects any event that includes the "return_score=true" or "return_workflows=true" parameter. Asynchronous Workflows and the Score API are unaffected. No data has been lost and all events are being processed.
- monitoring Jun 05, 2020, 01:01 AM UTC
A fix has been implemented and we are now monitoring for continued stability.
- monitoring Jun 05, 2020, 01:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 05, 2020, 01:20 AM UTC
This incident has been resolved. Please contact [email protected] with any questions.