Sift incident

Elevated Synchronous Workflow & Score Error Rates

Notice Resolved View vendor source →

Sift experienced a notice incident on October 13, 2020 affecting API and Workflows, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 09:39 PM UTC
Resolved
Oct 13, 2020, 09:39 PM UTC
Duration
—
Detected by Pingoru
Oct 13, 2020, 09:39 PM UTC

Affected components

APIWorkflows

Update timeline

  1. resolved Oct 13, 2020, 09:39 PM UTC

    From 1:41pm-2:10pm Pacific, Sift saw an increased failure rate in our synchronous workflow requests and synchronous scoring. The issue has been identified and resolved as of 2:25pm. Additionally, we are experiencing a delay in ingesting asynchronous events that we received during the impacted time period. We are draining the backlog. No data was lost, and the Score API was unaffected.