Sift incident

Score and Workflow Processing Issues

Notice Resolved View vendor source →

Sift experienced a notice incident on April 9, 2021 affecting Score and Workflows, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2021, 08:40 PM UTC
Resolved
Apr 09, 2021, 11:16 PM UTC
Duration
2h 36m
Detected by Pingoru
Apr 09, 2021, 08:40 PM UTC

Affected components

ScoreWorkflows

Update timeline

  1. identified Apr 09, 2021, 08:40 PM UTC

    Starting at approximately 1pm Pacific today, Sift has identified issues processing score and workflow requests. The issue has been identified and we are working on resolving. No data has been lost.

  2. monitoring Apr 09, 2021, 08:50 PM UTC

    Synchronous Scores and Workflows are now fully operational. Event ingestion for non synchronous calls is delayed by about 25 minutes.

  3. resolved Apr 09, 2021, 11:16 PM UTC

    All scoring is back to normal.