Sift experienced a major incident on May 20, 2021 affecting Score and Workflows, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
ScoreWorkflows
Update timeline
- identified May 20, 2021, 09:32 PM UTC
Starting at approximately 1:57pm Pacific Sift has experienced increased latencies and failure rates against synchronous and asynchronous scores and workflows. We have identified the issue and are working to resolve it.
- monitoring May 20, 2021, 09:38 PM UTC
As of 2:27pm Pacific, fix has been put in place and error rates and latencies are fully recovered for all scoring pathways. We will continue to monitor.
- resolved May 20, 2021, 10:03 PM UTC
This incident has been resolved.