Sift incident

Elevated Synchronous Workflow & Score Error Rates

Major Resolved View vendor source →

Sift experienced a major incident on June 21, 2021 affecting Score and Workflows, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2021, 03:44 PM UTC
Resolved
Jun 21, 2021, 03:52 PM UTC
Duration
8m
Detected by Pingoru
Jun 21, 2021, 03:44 PM UTC

Affected components

ScoreWorkflows

Update timeline

  1. monitoring Jun 21, 2021, 03:44 PM UTC

    We have identified an issue causing increased latency and error rates across our scoring pathways. A fix has been identified and put in place and we continue to monitor system status.

  2. monitoring Jun 21, 2021, 03:52 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jun 21, 2021, 03:52 PM UTC

    This incident has been resolved.