Sift experienced a critical incident on November 16, 2021 affecting Console and API and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
ConsoleAPIScoreWorkflowsDevice Fingerprinting
Update timeline
- investigating Nov 16, 2021, 05:47 PM UTC
Sift is currently investigating reports of our console being inaccessible. We will update as we learn more.
- investigating Nov 16, 2021, 05:54 PM UTC
Sift APIs are now also affected. We are still investigating the issue, but we suspect it is due to issues with our underlying cloud provider.
- monitoring Nov 16, 2021, 06:14 PM UTC
Our underlying cloud provider is recovering from a networking issue. Sift services are recovering, and we are continuing to monitor until we confirm a full recovery.
- resolved Nov 16, 2021, 06:32 PM UTC
The incident has been resolved and Sift services have been fully restored as of 10:09am PST. Our APIs were affected from 9:47 to 10:09am Pacific.