Sift incident

Sift API endpoints are down due to an infrastructure failure

Critical Resolved View vendor source →

Sift experienced a critical incident on April 3, 2023 affecting Console and API and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2023, 07:00 PM UTC
Resolved
Apr 03, 2023, 08:11 PM UTC
Duration
1h 10m
Detected by Pingoru
Apr 03, 2023, 07:00 PM UTC

Affected components

ConsoleAPIScoreWorkflowsDevice Fingerprinting

Update timeline

  1. investigating Apr 03, 2023, 07:00 PM UTC

    We are currently investigating the issue and working on bringing back Sift API endpoints as soon as possible.

  2. identified Apr 03, 2023, 07:13 PM UTC

    We have identified a DB upgrade as the root cause of the incident and we are working on restoring it as soon as possible.

  3. identified Apr 03, 2023, 07:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 03, 2023, 07:43 PM UTC

    We have restored the DB and our API endpoints have recovered. We are closely monitoring our services for the full recovery.

  5. resolved Apr 03, 2023, 08:11 PM UTC

    This incident has been resolved. We have fully restored our services.