Sift incident

Increased error rate to synchronous score and workflow requests

Major Resolved View vendor source →

Sift experienced a major incident on March 12, 2019 affecting Score and Workflows, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2019, 02:13 AM UTC
Resolved
Mar 12, 2019, 02:34 AM UTC
Duration
21m
Detected by Pingoru
Mar 12, 2019, 02:13 AM UTC

Affected components

ScoreWorkflows

Update timeline

  1. investigating Mar 12, 2019, 02:13 AM UTC

    We are currently experiencing issues with our synchronous score API for a subset of requests (account_takeover). Requests for synchronous scoring with abuse_types=account_takeover and account_takeover workflows are failing at a high rate. We are working hard to resolve this incident as quickly as possible.

  2. monitoring Mar 12, 2019, 02:21 AM UTC

    The issue has been identified and a fix has been deployed. We are currently monitoring the recovery.

  3. resolved Mar 12, 2019, 02:34 AM UTC

    The incident has been resolved. Our APIs are back to fully operational.