Siena incident

Siena Live Chat performance degraded

Minor Resolved View vendor source →

Siena experienced a minor incident on February 19, 2025 affecting Autonomous AI Agent Platform, lasting 16h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 04:46 PM UTC
Resolved
Feb 20, 2025, 08:55 AM UTC
Duration
16h 8m
Detected by Pingoru
Feb 19, 2025, 04:46 PM UTC

Affected components

Autonomous AI Agent Platform

Update timeline

  1. identified Feb 19, 2025, 04:46 PM UTC

    We are investigating an issue in which messages are not being delivered via the Siena live chat widget. Our engineers identified a solution and are working to deploy it.

  2. identified Feb 19, 2025, 04:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 20, 2025, 08:55 AM UTC

    This incident has been resolved.