Siena incident

OpenAI API Connectivity Issue

Critical Resolved View vendor source →

Siena experienced a critical incident on February 27, 2025 affecting Autonomous AI Agent Platform and Playground, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 12:29 AM UTC
Resolved
Feb 27, 2025, 12:29 AM UTC
Duration
—
Detected by Pingoru
Feb 27, 2025, 12:29 AM UTC

Affected components

Autonomous AI Agent PlatformPlayground

Update timeline

  1. resolved Feb 27, 2025, 12:29 AM UTC

    Between 23:15 UTC and 00:00 UTC, our service experienced an interruption due to connectivity issues with OpenAI's API. During this time, our systems were unable to process messages. The issue has been resolved and service is fully restored. Our engineering team is conducting a thorough investigation to understand the root cause and implement additional safeguards against similar disruptions. We appreciate your patience.